Policies

Here are the recommended policies for Hibiscus Print Shop, aligned with those suggested by Printful:

Refund Policy:

    • Damaged or Incorrect Items: If an item is received damaged or is incorrectly shipped, please contact Hibiscus Print Shop immediately. A replacement item will be provided, and a new product will be sent at no additional shipping cost.
    • Refunds: Refunds are available for items that arrive damaged or incorrect, with photographic proof provided within a week of delivery.

Return Policy:

    • Returns: Returns for exchange or refund are not supported if the item is ordered in the wrong size or if the buyer changes their mind. However, for any issues related to product quality (damaged or mislabeled items), Hibiscus Print Shop will address these concerns promptly with a replacement or refund.
    • Size Exchanges: Due to the print-on-demand model, size exchanges are not supported. Customers are advised to consult size guides before purchasing.  

Shipping Policy:

    • Shipping Times: Delivery times vary depending on the location:
      • USA: 3-4 business days
      • Europe: 6-8 business days
      • Australia: 2-14 business days
      • Japan: 4-8 business days
      • International: 10-20 business days 

Lost Orders:

      • Non-Delivery: If an order hasn’t arrived due to shipping errors or is lost in transit, Hibiscus Print Shop will investigate and provide a resolution, which may include reshipping the order at the customer’s request.

ADDITIONAL POLICIES

Product Quality Assurance:

      • Quality Checks: Every product is thoroughly inspected for quality before shipment to ensure it meets the high standards of Hibiscus Print Shop.
      • Material Transparency: Information about the materials used in products will be provided, ensuring customers are aware of the quality and sustainability of the items they purchase.

Customer Service Policy:

      • Response Time: Customer service inquiries will be addressed within 24-48 hours.
      • Resolution Commitment: We commit to resolving any customer complaints or inquiries satisfactorily within a week of the initial contact.

Ethical Sourcing Policy:

        • Supplier Standards: All suppliers are vetted to ensure they adhere to ethical labor practices and environmental standards.
        • Sustainability Efforts: We aim to reduce environmental impact by using sustainable materials and packaging whenever possible.

Privacy Policy:

      • Data Protection: Customer information is securely stored and only used for order processing and customer service purposes.
      • Confidentiality: Personal information is never shared with third parties without explicit customer consent.